Ordering

All items that are in stock are despatched within 48 hours Monday - Friday.

An item marked in the description field as 'Made to Order' will need to be created, it will take no longer than 14 working days. I will contact you personally to discuss the delivery time on your order.

Framing

Framing is available on request, please contact me to let me know your requirements.

Accepted Methods of Payment

Debit card/Credit card/Paypal/Apple Pay

Privacy Policy

I take your privacy seriously and will take all measures to protect your personal information.

I only collect information that is related to your order. This includes your:

Billing Address
Delivery Address
Email Address
Credit Card Information

Your information is only used to fill your order. I do not sell or redistribute your information to anyone.


Delivery

Delivery Charges

The rate charged for the delivery of your order is based on the total cost of your products, and your location.

 

For delivery to the United Kingdom postage rates are as follows:

Orders up to £15 - £1.95

Orders up to £60 - £4.95

 Orders over £60 - £ Free

(Please use the Code 'FREE60' in the Promo box at checkout)

For delivery to the EU and Worldwide please contact me first before placing an order to obtain a delivery quote.

 

Before the final checkout page you will be shown what the cost of delivery will be, and you will have a chance to not place your order if you decide not to.

Courier Tracking

If a tracking number is provided, I will email you the tracking information. Please note that some orders using Royal Mail delivery will not have tracking numbers.

Back Orders

If an item goes on back order I will send you the part of your order that is in stock. You will not be charged any additional delivery charges for the second delivery.


Returns

Your item must be in its original unused condition to be returned. You must return the item within 7 days of receiving your goods. Buyers are responsible for return costs.

The original postage and packing that you paid on the order is not refundable.

Please email debbie@debbiejolliff.co.uk to complete your Return form.